Lead times vary dependent on the product, quantity, stock levels of colour / material chosen and the branding method but the below is a guide. Please do get in touch if you have a deadline as we will always do our best to achieve it.
|Item||Lead time from approval of proof or pre production sample. Working days.|
|Stocked Items denoted by code -S-Black||5|
|Casebound Notebooks PU||10|
|Full Colour Notebooks||15 to include PPS|
|UK Made Book Marks, Luggage Tags, Hand Sanitiser Pouches.||10-15|
|UK Made Folders / Presenters||15|
|Coloured PU by air denoted -CA-Colours||20|
|Coloured Leather by Air denoted -IA-Colours||25|
|China by Sea||12-14 weeks|
|India by Sea||14-16 weeks|
We will acknowledge your order within 2 hours of receipt and send an order confirmation within 6 hours of receipt of
We require your artwork as a vectored EPS file with all fonts saved to outline. Please save all colours in CMYK format. Please supply your artwork with the order to prevent delays.
We will provide a paper proof showing your artwork position and all order details within 24 – 48 hours of receipt of appropriate artwork.
Our UK production is accredited to ISO 9001 for Quality Management and 14001 for Environmental Management. Download our certificate.
Our China production has a 4 Pillar SMETA Audit.
Our SEDEX Number is ZC1014380
We comply with the ETDI Base Code
Yes we not only recycle our waste but we retain all material off cuts and use them to make small items and we keep scraps to donate to schools or craft organisations.
We have analysed the impacts of our production on the environment and as part of our ISO 14001 seek to minimise or irradicate these impacts. For example, have exchanged our lights to LED, we use a carbon neutral courier, we have a energy plan to gradually increase the amount of renewable energy we use currently we are at 40% WE AIM TO BE AT 100% BY 2025. We offer UK production to reduce the air miles of your products but also to offer local employment and preserve manufacturing skills for the UK economy.
Other than the Sandringham & Ascot Leather Ranges we do not offer gift boxes as standard to minimise on unnecessary waste.
If you require a gift box we can offer various typed of gift packaging to include: -
Yes, our cartons are made from 70 % recycled card and secured with paper Kraft tape. The cartons can be reused or recycled. One tree is planted for every 5 carton orders we place. We reuse as many of our cartons as we can and recycle any that we can not.
For the UK we use DPD next day carbon neutral courier for boxed deliveries.
We use Freightroute Next day for palletised deliveries.
For Europe we use TNT we will require the details of the importer and their EORI number and a commercial invoice.
We can export orders via TNT however dependent on the destination different rules apply. We can offer DDP to Ireland however someone needs to be nominated as the importer. Please enquire for more details.
Yes, we do offer a bespoke service and the key information we require to give you an estimate is –
We will then be able to give you an estimate of the costs involved for the bulk and for any sample development.
Yes, our Belluno, Torino, Como & Matt Lam finishes are all VEGAN and we have researched our other component parts to ensue they contain no animal products. We would recommend debossed personalisation as many inks have been tested on animals.
Bonded leather takes waste leather and reconstitutes it with a small amount of PU to give a leather like finish.
Real leather is taken form the hide and split to the appropriate thickness. There are many grades of real leather and price varies dependent on the grade.
Full grain (Richmond, Sandringham, Chelsea leathers) - Full-grain refers to hides that have not been sanded and buffed to remove imperfections (or natural marks) on the surface of the hide. The grain remains, allowing the fibre strength and durability. The grain also has breathability, resulting in less moisture from prolonged contact. Rather than wearing out, it will develop a patina over time. However, there will be natural imperfections and variations throughout the leather that make every item unique.
Split leather Corrected Grain (Ascot & Hampton Leather)- During the splitting operation, the top grain and drop split are separated. Split leather then has an artificial layer applied to the surface of the split and is embossed with a leather grain. Splits are also used to create suede. Split leather usually has a good emboss quality and is durable and soft.
Bonded leather (balmoral Leather) - Not a true leather but a man-made material composed of leather fibres (often scrap from leather tanneries or leather workshops) bonded together to create a look at a fraction of the cost. Bonded or leather board has the advantage of being produced on a roll in sheets, so waste is minimised.
E leather - A bonded leather made in the UK from tannery waste which would usually go to landfill. This is bonded using water pressure making it both recycled and environmentally friendly. However, whereas traditional bonded leather is at the budget end of the leather spectrum, E leather is mid-range in price. It is produced on a roll so minimises waste seen with real leather.
We are happy to help with visuals, please do email us with a vectored eps file of your artwork and full details as to the below to help us to get it correct first time. We aim to send visuals back within 24 hours, but it is dependent on the capacity within artwork on the day you send it. If your visual is urgent, please let us know and we will do our very best.
Yes, just email email@example.com and we will send the templates required.
Yes, we can send you out plain samples these are generally sent sale or return. If the sample is stock or immediately available, it is sent either Royal Mail signed for or DPD next day.
If the sample is a UK made to order item this usually takes a couple of days to make up.
Generic samples are charged at the 500-rate plain and DPD next day is £6.75. Samples sent in the post are not charged if under £5. If your enquiry results in an order, we will refund your sample. If your sample is returned, we will refund your sample.
If your sample is bespoke the sample can not be refunded.
Yes, we can supply branded samples and the cost will require the origination plus the sample and carriage cost. If then this enquiry results in an order, there will be no further origination. Do contact our sales team on firstname.lastname@example.org if you need more information.
On colour sensitive orders we send either a swatch of the digital print for approval prior to commencing the order. On full colour notebooks or on Tip In pages again we send a sample. If your order is very time sensitive if you can send us something printed that is correct, we can try to colour match or send us the pantone reference and we can send a picture of the print against the pantone book. If you have any concerns please send us the logo at the enquiry stage and we can act quickly prior to any order to ensure we can achieve a faithful representation of the logo.
Subject to the size, material and make up of the product we can capacity reliant offer branding services please enquire.
Sales - For sales quotations, visuals and advice please email email@example.com and our sales team consisting of Amanda, Sarah & Sophie will be able to help you.
Orders - For any orders, please contact Megan, Chelsea & Kate in our administration team on firstname.lastname@example.org they will send your conformation and deal with any queries about the progress of your order.
Artwork - For any artwork queries in relation to your order, please contact Sherrie on email@example.com .
Marketing - For marketing support to include data for your web site please contact firstname.lastname@example.org she will be able to help you with any marketing requirements.
Compliance – Susanne is our compliance lead and if you have any questions, please contact her on email@example.com.
Complaints – If you are not entirely happy with the service, we have provided we encourage you to contact us. We aim to provide 100% satisfaction and investigate every issue to ensure that we update our systems to ensure the mistake can not happen again.
In the first instance please contact firstname.lastname@example.org. If the issue can not be rectified immediately Kate & Susanne will investigate the issue, make a plan of action to try to rectify the situation for both you and your client.
We understand that mistakes can happen at any level, if you, or your client have made a mistake, that has then resulted in a problem with your order. Please do contact us as soon as possible as there may be a way to resolve things and if we can still help your client it may help to lead to more orders for both of us.
We offer both sustainably sourced paper that is sourced from a FSC certified papermill and the binding is FSC registered, we are not registered because in a Trade supply chain unless all of the on sellers are registered the logo can not be used. However, rest assured that the paper itself is FSC from a managed forest.
We also have 100% recycled paper which is from post-consumer waste.
Yes, we can print one colour to the first end page. Lead time from 2 weeks.
We can offer tipped in pages up to 8 sides on a three-week lead time.
We can offer a totally bespoke book block with any bespoke matter required throughout from 100 pcs. Prices are very volume sensitive and lead times start from 4 weeks.
Yes, we can offer a full colour all over notebook to any pantone colour, image, or design. From 50 pcs on a 3-week lead time.
Yes, over 70% of our turnover is manufactured in the UK our factory is based in Wellingborough, Northamptonshire and subject to any COVID19 restrictions you are more than welcome to arrange a visit to view our production and see in person our range.